A drunk British mother has been thrown off a flight, along with her two children, by British Airways staff who refused to serve her more alcohol. The mother was part of a group of clearly intoxicated passangers on their way home from Tenerife to London Gatwick.

The flight, BA 2731, was held up for two hours to the fury of other passengers while staff evicted the group from the aircraft.

Eyewitnesses say that the woman, who was in her twenties and had been called Charlotte by her friends had been drinking at a bar at Tenerife Sur Airport before she became involved in a row when she was accused of being a “benefits mum”. She was then seen demanding more alcohol when she boarded the plane.

A cheer went up on the craft among other passengers when the pilot finally ordered that she and the five other people in her party must leave their Airbus A320 before he would take off.

However, disgruntled passengers took to social media to speak out about how their journey had been disrupted.

One said: “Appalling service from @British_Airways and @Avis at Tenerife South Airport. Off airport but only tell you last minute #badservice.”

Another said: “Delayed due to drunk being removed from flight. Bigger question though, why crew let her on?” According to reports, the woman refused to get off, saying: “I’ve paid for my flight and I know I am entitled to it.”

One passenger described her behaviour as appalling, particularly as it was going on in front of her children. British Airways apologised for the disruption to its other passengers, saying: “Our customers and crew deserve to enjoy their flights, without any form of disruption. This sort of behaviour will not be tolerated, and the appropriate action will always be taken. We are sorry to our customers for the short delay on this flight.”